The services are charged for as per the Brand’s suggested price-list* for service interventions and spare-parts.

*Local taxes may vary (as per the country). We offer a personalised consultation where we assess your timepiece and provide a detailed, no-obligation quote. You can contact us directly or visit our service centre for an evaluation.

Luxury Watch Works is an Authorised After-Sales Service Centre for the following luxury watch brands:

• Baume & Mercier

• Cartier

• Carl F. Bucherer

• Chopard

• Girard Perregaux

• IWC

• Jaeger-LeCoultre

• Panerai

• Piaget

• Seiko

• TAG Heuer

• Ulysse Nardin

• Vacheron Constantin

You can confirm Luxury Watch Works' authorisation on the brands' own websites. For example, the IWC and Jaeger-LeCoultre store locators list Luxury Watch Works in Mumbai. You can also ask the brand's boutique in India.

For most of the contemporary watches from international brands, the brand usually makes provision to stock on spares (internal/external) for a couple of decades. The access to the same are available to the authorised network of After-Sales Service Centres, to obtain genuine parts even for rare or vintage models. There are certain watches for which a few components would have to be made, specifically for that watch. Those interventions can be addressed on a case-to-case basis, where either they are done in-house or done at the brand’s manufacturing facility.

Yes, we provide high-quality straps for luxury watches from the Brands as well as custom offerings. Whether you need a replacement strap or want to upgrade to a different material or style, we can assist you in finding the perfect match. All straps are sourced from reputable manufacturers to ensure durability, compatibility and style.

We specialise in servicing and restoring a wide range of luxury watches, including brands such as Baume & Mercier, Cartier, Chopard, IWC and many others. Our Swiss-trained technicians are authorised by global partner brands, ensuring the highest standard of care for your timepiece.

More details on our services page.

No, we do not service smartwatches

We never reuse old parts in another watch. Any replaced parts are carefully documented and disposed of as per environmental guidelines. Certain spares are returned to the Manufacture. This practice ensures the integrity and authenticity of your timepiece.

A comprehensive watch service at Luxury Watch Works includes a thorough inspection, disassembly and pre-washing, replacement and adjustment of worn or damaged parts, washing, reassembly and lubrication, diurnal rate adjustment, and rigorous testing to ensure accuracy and water resistance. We use special machines, tools, oils and consumables and authentic new spare parts, all sourced from our partner Brands. We also offer polishing and refinishing services to restore the watch's appearance.

Luxury Watch Works is an authorised after-sales service centre for leading international watch brands, founded by Sarosh Mody, who has worked in horology and luxury retail since 1996. Its board includes Johann Kunz, former Director of Foundation WOSTEP.

Our Swiss-trained technical team is authorised by our global partner brands and works across 100+ calibres. We use state-of-the-art equipment, brand-specific tooling and genuine spare parts sourced directly from the brands. By following each brand's after-sales service guidelines and operational standards, Luxury Watch Works operates to the same standard as authorised international service centres. Our independent horological consultancy and personalised service also give every client an experience tailored to their needs.

Signs that your watch may need servicing include inaccuracies in timekeeping, difficulty in winding, moisture under the crystal, or unusual sounds. We also recommend regular checks to maintain water resistance. Regular maintenance is advised by the brands themselves, setting a service threshold of 3-5 years for mechanical timepieces and 4-6 years for battery operated timepieces.

Yes. Luxury Watch Works accepts watches from clients across India, with secure, insured shipping and detailed packing instructions. After a proper assessment, we send a no-obligation estimate within 48 hours.

Choosing an authorised service centre like Luxury Watch Works ensures that your watch is serviced by internationally trained watch-technicians, only new and genuine parts are used and international service guidelines and procedures set by the Brand are followed in conducting the repairs. This not only preserves the value and integrity of your watch but also maintains any existing warranties and prevents unauthorised organisations or individuals from exchanging the authentic spare-parts from your timepieces.

We source all parts directly from the Brands themselves and vintage spares parts through authorised distributors and resellers, ensuring they are genuine and meet the brand's standards. Our commitment to authenticity is backed by our global network of partners and our status as an authorised service centre for numerous global luxury brands.

The Brands recommend servicing your luxury watch every 3-5 years for mechanical timepieces. Luxury Watch Works offers regular maintenance plans tailored to your specific timepiece, ensuring it remains in optimal condition. These plans include periodic inspections, cleaning, and performance checks.

Yes, we provide water resistance testing. After every service, we conduct rigorous water resistance tests to ensure your watch is fully sealed and protected from moisture. For individuals who use their watches for sport (running, swimming, diving), we recommend that the water resistance be checked every year.

Yes, we specialise in the restoration of antique pocket watches and clocks. Our experienced technicians carefully restore these timepieces, preserving their historical and sentimental value while ensuring their function and longevity.

We take the security of your watch very seriously. Our service centre is equipped with state-of-the-art security systems, holds a complete facility insurance and all watches are securely stored in a vault overnight. Additionally, we provide insured shipping and detailed tracking information for your peace of mind.

Yes, we offer follow-up services to ensure your watch continues to perform well after repair. This includes complimentary inspections, minor adjustments, and being an Authorised Service Centre, we back each repaired watch with a service-warranty to give you confidence in the longevity of our work. Every full service carries a 2-year service warranty or as per the brand's service policy.

Yes, we proudly service watches from independent watchmakers, recognizing the unique craftsmanship and innovation they bring to horology. Our technicians are trained to handle these distinctive timepieces with the same level of expertise as those from larger brands.

While we may not need authorisation in the same way as we do with larger brands, we approach every independent watch with the same commitment to authenticity and quality. We always use genuine parts and follow the watchmaker's guidelines to ensure the highest level of service.

A full service at Luxury Watch Works typically takes 2 to 3 weeks, depending on the brand, the movement and spare parts availability. This includes final quality testing of 3 to 10 days, as per the brand's guidelines. We confirm an expected completion date with your estimate and update you if anything changes.

Horology 101 is a 120-minute, hands-on masterclass at Luxury Watch Works, with up to 8 participants per session. Participants learn the fundamentals of mechanical watchmaking by taking apart and reassembling a mechanical movement under the guidance of our Swiss-trained watchmakers. No prior experience is required.

Yes. Luxury Watch Works offers a complimentary check-up at our Centre of Excellence to assess your watch's timekeeping, functionality, water resistance and magnetisation. Book an appointment on +91 7710847999.

The Virtual Vault Report is Luxury Watch Works' blockchain-backed digital certificate for a luxury watch, based on a 50+ point inspection of authenticity, condition, movement and estimated market value. It costs Rs 12,000 per report and is usually ready within one business day. [Learn more about the Virtual Vault Report]