India’s First
Luxury Watch
Lifecycle Management Programme
You own the masterpiece.
We secure its legacy.
Your watch came with a service plan.
Why shouldn’t its entire ownership have one?
You insure your car, maintain it, document it and have someone to call when something goes wrong. A luxury watch deserves the same one programme, one point of contact, for everything from service and authentication to protection, collection advice and resale.
That’s Hour Circle.
The Hour Circle Experience
White Glove & Concierge Services
One point of contact for everything your timepiece may require. From coordinating authorised service and maintenance to personalised assistance, your dedicated concierge helps make every aspect of ownership seamless.
Comprehensive Repairs & Restoration
Preserve the performance, condition and legacy of your timepiece.
Through Luxury Watch Works' horological expertise and authorised service capabilities, Hour Circle provides access to professional repairs, restoration, maintenance and precision calibration, subject to programme terms.
Theft Protection
Protection that extends beyond the wrist.
Eligible Hour Circle members receive theft protection designed to provide greater peace of mind when owning and wearing a valuable timepiece, subject to applicable programme terms.
Expert Collection & Curation Support
Build a collection with knowledge and intention.
Our specialists provide personalised guidance for collectors and enthusiasts, helping them evaluate potential acquisitions and develop a collection aligned with their interests and objectives.
Resale Assistance
Every timepiece has another chapter.
When you decide to part with a watch, Hour Circle provides guidance on valuation and the secondary market, helping you approach resale with greater information and confidence.
Accidental Damage Protection
Life happens. Your timepiece should be protected when it does.
Eligible accidental damage can be addressed through professional assessment, repair and restoration, helping return your watch to its intended condition.
Personalisation
Make your timepiece uniquely yours.
Hour Circle facilitates selected personalisation requirements, including engraving and fit adjustments, subject to feasibility and applicable terms.
Zero-Risk Purchase
Your confidence matters when acquiring a timepiece.
Eligible members can benefit from a 15-day purchase protection period, allowing them to reconsider their purchase subject to the applicable Hour Circle terms and conditions.
Authentication, Assessment & Valuation
Know what you own.
Our specialists can assess eligible timepieces for authenticity, condition and valuation. Legacy and pre-owned pieces are subject to mandatory expert authentication and valuation before applicable benefits are provided.
Two Levels of Ownership Protection
HOUR SIGNATURE
A foundation for comprehensive luxury-watch ownership support.
Personal Concierge
Accidental Damage Cover
Comprehensive Repairs & Restoration
Expert Collection & Curation Support
Resale Assistance
HOUR PRESTIGE
An enhanced ownership experience with additional protection and services.
Everything included in Hour Signature, plus:
Theft Protection
15-Day Zero-Risk Purchase
Personalisation Services
Authentication & Valuation
*All legacy pieces are subject to mandatory expert authentication and valuation.
A luxury timepiece is more than an object you own. It is an investment, part of your story and often a legacy passed down through generations.
Hour Circle by Luxury Watch Works is a luxury watch lifecycle management programme designed to support and protect your timepiece throughout its ownership journey, from acquisition and authentication to care, protection, restoration, collection support and resale.
More Than Protection A Complete Ownership Journey.
From the moment a watch enters your collection to the day it moves on to its next chapter, Hour Circle brings together the services, expertise and support required to manage the lifecycle of a luxury timepiece.
Your watch deserves more than ownership. It deserves continuity.
Explore Hour Circle
Discover the complete programme and its applicable terms:
Luxury Watch Works
Preserving Legacy, Delivering Value.
“A luxury watch is more than a timepiece it is something you acquire, experience, maintain and, often, pass on. Over the years, I have seen collectors face the same challenges: protecting their watches, maintaining them to the right standards, finding trusted expertise, and navigating ownership beyond the initial purchase. Hour Circle was created to address that entire journey, bringing together expert care, protection, personalised support and guidance under one programme. Our vision is simple: to ensure that every luxury watch is not only preserved, but supported throughout its ownership journey.”
— Sarosh Mody, Founder & Director, Luxury Watch Works
Frequently Asked Questions
About Hour Circle
-
Hour Circle is a luxury watch product lifecycle management programme by Luxury Watch Works, designed to support owners throughout the ownership journey of their timepiece. The programme combines personal concierge support, repairs and restoration, protection services, collection guidance, authentication, valuation and resale assistance.
-
Hour Circle provides a range of ownership services, including personal concierge support, accidental damage protection, comprehensive repairs and restoration, theft protection, personalisation, collection and curation support, authentication and valuation, and resale assistance. The benefits available depend on the Hour Circle membership tier and applicable programme terms.
-
Yes. Hour Circle is designed for luxury watch owners in India, supporting both newly acquired watches and legacy timepieces. The programme provides access to ownership support, protection and specialist services throughout the lifecycle of a luxury watch.
-
Yes. Hour Circle is designed for both newly acquired watches and legacy timepieces. Existing or legacy watches may be subject to authentication, condition assessment and valuation requirements before certain programme benefits become available.
-
Hour Signature and Hour Prestige are the two Hour Circle membership tiers. Hour Signature includes Personal Concierge, Accidental Damage Cover, Comprehensive Repairs & Restoration, Expert Collection & Curation Support and Resale Assistance.
Hour Prestige includes all Hour Signature benefits, with additional Theft Protection, 15-Day Zero-Risk Purchase, Personalisation Services, and Authentication & Valuation.
-
Yes. Accidental Damage Cover is included in Hour Circle. The programme is designed to support owners when a covered accidental incident affects their timepiece, with restoration coordinated through the appropriate technical expertise and subject to the applicable programme terms.
-
Yes. Theft Protection is available under Hour Prestige. It is designed to provide protection in the event of a covered theft, subject to the terms, conditions and eligibility requirements of the programme.
-
Yes. Hour Circle includes Comprehensive Repairs & Restoration. The programme supports timely care, repair coordination and restoration for eligible timepieces, helping owners maintain the condition, performance and longevity of their watches.
-
The 15-Day Zero-Risk Purchase benefit gives eligible Hour Prestige members up to 15 days after purchasing a watch to determine whether it is right for them. If the applicable programme conditions are met, the purchase may be eligible for a complete refund in accordance with the programme's terms.
-
Yes. Authentication & Valuation is included with Hour Prestige. Specialists assess applicable timepieces to provide greater confidence regarding authenticity, condition and value. Legacy pieces are subject to mandatory expert authentication and valuation.
-
Yes. Hour Circle provides Expert Collection & Curation Support to help collectors make informed decisions when considering future acquisitions. The service is designed to provide personalised guidance based on the collector's interests and existing collection.
-
Yes. Hour Circle provides Resale Assistance for owners looking to transition a timepiece to its next owner. The service can include expert valuation and guidance on navigating the secondary market, helping owners approach a potential sale with greater information and confidence.
-
Yes. Personalisation Services are available under Hour Prestige. Hour Circle can facilitate eligible customisation requirements, including services such as engraving and fit adjustments, subject to the nature of the request and applicable programme terms.
-
No. Hour Circle and Luxury Watch Works' Authorised After-Sales Service are distinct offerings. After-Sales Service focuses on the technical servicing, maintenance and restoration of eligible timepieces, while Hour Circle is a broader product lifecycle management programme covering multiple aspects of luxury watch ownership.
-
Hour Circle supports multiple stages of luxury watch ownership—from acquisition and protection to maintenance, collection development and eventual resale. Its services combine concierge assistance, repairs and restoration, protection benefits, authentication and valuation, collection guidance and resale assistance.
-
Hour Circle is positioned as a broader luxury watch ownership and lifecycle programme rather than protection alone. Alongside protection benefits, it combines concierge support, repairs and restoration, collection and curation assistance, authentication and valuation, personalisation and resale assistance within its membership structure.
-
You can learn more about the programme, its benefits, eligibility and applicable terms through the official Hour Circle website or by contacting the Hour Circle team 7710847999.
Explore Hour Circle:
Hour Circle (https://www.hourcircle.com/)