Authorised IWC Watch Service in India
Luxury Watch Works in Mumbai is an authorised IWC service centre, serving IWC owners across India. As part of the IWC Service network, Luxury Watch Works is trained and authorised to perform service on certain IWC timepieces.
Whether you own a Portugieser, Pilot’s Watch, Portofino, Ingenieur or Aquatimer, your watch can be submitted to Luxury Watch Works for professional inspection, servicing, repairs and maintenance.
IWC Watch Collections We Service
Luxury Watch Works can assist with service requirements across a range of IWC Schaffhausen timepieces, subject to model, calibre, condition and service requirements.
Portugieser
The Portugieser is one of IWC’s signature collections, known for its large, highly legible dials and sophisticated mechanical movements.
Service requirements may include:
Portugieser Automatic
Portugieser Chronograph
Portugieser Perpetual Calendar
Portugieser Annual Calendar
Portugieser Tourbillon and other complicated models
Earlier and discontinued Portugieser references, subject to parts and technical assessment
Pilot’s Watches
IWC’s Pilot’s Watches have a strong connection to aviation and include some of the brand’s most recognised designs.
Luxury Watch Works can assess service requirements for:
Pilot’s Watch Chronograph
Pilot’s Watch Mark series
Big Pilot’s Watch
Pilot’s Watch Automatic
Pilot’s Watch Top Gun
Other Pilot’s Watch references, subject to technical assessment
Portofino
The Portofino collection combines understated design with mechanical complications and everyday versatility.
Services may include:
Portofino Automatic
Portofino Chronograph
Portofino Pointer Date
Portofino Complete Calendar
Portofino Perpetual Calendar
Other Portofino references
Ingenieur
The Ingenieur is recognised for its technical design and association with engineering-focused watchmaking.
Service requirements can include:
Movement servicing
Accuracy and performance assessment
Water-resistance testing
Gasket and sealing replacement
Mechanical repairs
Case and bracelet assessment
Aquatimer
IWC’s Aquatimer collection is designed around water resistance and diving functionality.
Luxury Watch Works can assess:
Aquatimer Automatic
Aquatimer Chronograph
Aquatimer Perpetual Calendar
Water-resistance requirements
Gasket and sealing systems
Movement and chronograph servicing
IWC currently identifies Pilot’s Watches, Portugieser, Portofino, Ingenieur and Aquatimer as its principal watch families.
What Girard-Perregaux services are available?
Service What it covers
Complete service - Comprehensive technical and aesthetic overhaul of the watch
Movement service - Disassembly, cleaning, inspection, lubrication, adjustment and reassembly
Mechanical repairs - Diagnosis and repair of mechanical issues
Chronograph Service - Inspection and servicing of chronograph functions
Complication Service - Assessment and servicing of complicated IWC movements
Water-Resistance - Inspection of seals, gaskets and water-resistance performance
Renewal
Polishing & - Case and bracelet refinishing where appropriate
Refinishing
Crystal Replacement - Assessment and replacement of damaged crystals
Crown and Case - Inspection and repair of case components and crown systems
Bracelet and strap - Inspection, adjustment or replacement of straps and bracelet components
service
Battery Service - Battery replacement for applicable IWC quartz timepieces
Restoration - Assessment of older, vintage or historically significant IWC watches
Assessment
IWC describes its Complete Service as a full technical and aesthetic overhaul. The process includes diagnosis, case refurbishment, movement overhaul, reassembly and final quality control, including checks of power reserve, rate, accuracy, air pressure and water resistance.
How Much Does IWC Watch Service Cost in India?
There is no single service price for every IWC watch.
The cost depends on:
IWC model and reference
Movement or calibre
Mechanical or quartz construction
Chronograph or complication
Condition of the movement
Condition of the case and bracelet
Parts requiring replacement
Water-resistance requirements
Restoration or refinishing requirements
Luxury Watch Works inspects the watch before work is undertaken and provides an estimate based on the required service and parts.
No repair or service work is carried out without approval of the estimate.
IWC also publishes service price indications internationally, but these are subject to change and vary according to the service, model and market.
How Long Does IWC Watch Service Take?
The turnaround time depends on the model, movement, condition and parts required.
A straightforward service may have a different turnaround from a complicated Portugieser, perpetual calendar, chronograph, Aquatimer or vintage IWC.
After inspection, Luxury Watch Works can provide an estimated turnaround along with the service quotation.
For an accurate estimate, the watch must first be inspected.
Why Choose an Authorised IWC Service Centre?
An IWC watch is a precision mechanical instrument. Servicing it requires more than simply cleaning and lubricating the movement.
Luxury Watch Works is listed by IWC as an Authorized Service Center in Mumbai and forms part of the IWC Service network. IWC states that LWW is trained and authorised to perform services on certain IWC timepieces.
IWC-specific service procedures
The service approach is based on the technical requirements of the individual IWC timepiece and its movement.
Appropriate technical diagnosis
The watch is inspected before the required service is determined. This allows the service requirement to be assessed rather than applying the same procedure to every watch.
Genuine replacement components
Where replacement parts are required, the appropriate components are used subject to availability and the applicable IWC service requirements.
Water-resistance testing
For applicable IWC watches, seals, gaskets and water-resistance performance are assessed as part of the service requirement.
Complication expertise
Complicated watches require additional attention because functions such as chronographs, calendars and other complications involve additional mechanical components.
Service documentation and quality control
IWC's Complete Service process includes final functional and aesthetic checks after the watch has been serviced.
IWC Complete Service vs Selective Service
Not every IWC watch requires a complete overhaul every time it is brought in.
The appropriate service depends on the condition and requirements of the individual timepiece.
Complete Service
A Complete Service is a comprehensive technical and aesthetic overhaul. IWC describes this as involving disassembly of the case and movement, cleaning and inspection of components, refurbishment or replacement where necessary, reassembly, adjustment and final quality control.
Selective Service
Some watches may require a specific intervention rather than a complete overhaul.
Depending on the watch, this may include:
Water-resistance renewal
Polishing
Battery service
Specific mechanical repair
Component replacement
Bracelet or strap-related work
The appropriate service is determined after inspection.
IWC Chronograph Service
IWC has a long history of mechanical chronographs across collections including the Portugieser, Pilot’s Watches, Portofino and Aquatimer.
A chronograph requires assessment of both the base movement and the additional chronograph mechanism.
Depending on the condition of the watch, service may involve:
Chronograph function testing
Movement inspection
Cleaning and lubrication
Replacement of worn components
Accuracy adjustment
Push-button and operating-system inspection
Final functional testing
IWC Perpetual Calendar & Complicated Watches
Complicated IWC watches require specialised assessment because the movement contains additional mechanisms beyond a standard time-only or simple automatic movement.
Examples include:
Portugieser Perpetual Calendar
Portugieser Eternal Calendar
Portofino Perpetual Calendar
Aquatimer Perpetual Calendar
Tourbillon models
Other complicated IWC references
For such watches, the service requirement and turnaround can vary considerably depending on the calibre, complication and condition.
Complicated IWC watches should be inspected before a service estimate or turnaround is confirmed.
IWC Aquatimer Water-Resistance Service
Aquatimer watches are designed with water resistance as an important part of their functionality.
Water resistance can be affected over time by ageing seals, gasket deterioration, crown components, case-back seals or damage to other components.
A water-resistance service may therefore involve:
Inspection of seals and gaskets
Replacement where required
Case and crown inspection
Pressure testing
Water-resistance verification
Water resistance should not be assumed simply because the watch was originally rated for diving or water exposure.
Vintage & Discontinued IWC Watches
Luxury Watch Works can also assess older and discontinued IWC watches.
Vintage servicing requires additional consideration because:
Original components may no longer be readily available
Older movements may require specialised assessment
Case and dial originality may be important
Previous repairs may affect the condition
Restoration requirements can differ from routine servicing
IWC itself states that its restoration service covers timepieces manufactured in Schaffhausen from 1868 to the present, with restoration intended to respect the watch's original aesthetic and technical criteria.
For vintage IWC watches, the service requirement should therefore be determined after inspection.
Sending Your IWC Watch from Anywhere in India
You do not need to be located in Mumbai to have your IWC assessed by Luxury Watch Works.
Step 1 — Contact Luxury Watch Works
Share your IWC model and the service or repair requirement.
Step 2 — Arrange the submission
The watch can be submitted to our Mumbai facility for inspection.
Step 3 — Registration & inspection
The watch is registered and inspected before the service requirement is determined.
Step 4 — Estimate
A service estimate is prepared based on the inspection and required work.
Step 5 — Approval
No repair or service work is undertaken without approval.
Step 6 — Service
Once approved, the required service or repair is carried out.
Step 7 — Quality checks
The serviced watch undergoes the appropriate functional and quality checks.
Step 8 — Secure return
The completed timepiece can then be arranged for return to the owner.
For customers outside Mumbai, please contact Luxury Watch Works before dispatching the watch so the submission and shipping process can be coordinated.
IWC Service Warranty
IWC states that its International Service Guarantee applies to watches serviced by an authorised IWC service centre.
According to IWC's current service guarantee:
24 months applies to defects in spare parts and workmanship following a Restoration or Complete Service.
12 months applies to other service work covered under the guarantee.
The guarantee applies subject to IWC's stated terms and conditions.
Girard-Perregaux service reviews
Girard-Perregaux Watch Service FAQs
Where can I service my IWC watch in India?
Luxury Watch Works in Mumbai is listed by IWC as an Authorised Service Centre and is part of the IWC Service network.
Is Luxury Watch Works authorised by IWC?
Yes. IWC's official locator lists Luxury Watch Works as an Authorised Service Centre in Mumbai and states that the partner is trained and authorised to perform services on certain IWC timepieces.
Can I service my IWC Portugieser at Luxury Watch Works?
Portugieser watches can be submitted for assessment. The exact service capability depends on the specific reference, calibre, complication and condition of the watch.
Can I service an IWC Pilot's Watch?
Yes. IWC Pilot's Watches can be submitted for inspection and service assessment, subject to the specific model and technical requirements.
Can I service an IWC Portofino?
Yes. Portofino watches can be assessed for servicing, repairs, water-resistance work and other applicable service requirements.
Can I service an IWC Ingenieur?
Yes. An Ingenieur can be submitted for inspection and assessment. The required work depends on the model, movement and condition.
Can I service an IWC Aquatimer?
Yes. Aquatimer watches can be assessed for movement servicing, repairs and water-resistance-related requirements.
Can you service an IWC chronograph?
Yes. IWC chronographs can be assessed for movement and chronograph servicing, subject to the specific calibre and condition.
Can you service an IWC perpetual calendar?
Complicated IWC watches, including perpetual calendars, can be submitted for assessment. Turnaround and cost depend on the specific calibre, complication and parts required.
Can I service a vintage IWC watch?
Vintage and discontinued IWC watches can be assessed. Availability of original components and the technical condition of the watch will determine the appropriate service or restoration route.
How much does IWC servicing cost?
There is no single price for every IWC watch. The cost depends on the model, calibre, service required, parts and condition. An estimate is provided after inspection.
How long does IWC service take?
The turnaround depends on the model, service requirement, condition and parts availability. An accurate timeframe can be provided after inspection.
Can I send my IWC watch from another city in India?
Yes. Owners outside Mumbai can contact Luxury Watch Works to coordinate the process for submitting the watch to the Mumbai service centre.
Will my IWC watch be inspected before servicing?
Yes. The watch is inspected before the service requirements and estimate are determined.
Can you replace the battery in an IWC quartz watch?
Battery service is available for applicable IWC quartz watches, subject to inspection and the requirements of the specific model.
Does IWC servicing come with a service guarantee?
IWC's current International Service Guarantee provides 24 months of coverage for defects in spare parts and workmanship following a Restoration or Complete Service, and 12 months for other service work, subject to its terms.
Service Your IWC Watch in Mumbai
If your IWC requires servicing, repair, water-resistance testing, polishing, restoration or technical assessment, Luxury Watch Works can inspect the watch and determine the appropriate service requirement.
Luxury Watch Works
Unit 39/A, 1st Floor, Kala Bhavan,
Mathew Road, Opera House, Behind Royal Opera House,
Charni Road, Mumbai – 400004, India
Monday–Saturday: 10:00 AM–6:00 PM IST
Phone: +91 77108 47999
For IWC owners across India: Contact Luxury Watch Works before sending your watch so the submission process can be coordinated.